Customer Service

R&D Customer Service Department

Our mission is to provide callers courteous, efficient and professional assistance to serve the needs of our customers. Our overall responsibility is to research and handle o request assistance from the appropriate parties to provide the caller with the service they require. Services include keeping the rider community informed of any changes in their service schedule, unforeseen events, and assists with appropriate solutions. Customer Service Representatives are trained and knowledgeable in Title 17 and California state mandated reporting requirements. Our staff are available Monday through Friday from 8:00 a.m. to 5:00 p.m. and on call staff are available evening, weekend and holiday hours for emergency situations.