Quality Assurance

Our Quality Assurance department works closely with vendors to ensure their vehicles, drivers, and procedures meet contractual requirements for vehicle safety and maintenance, driver training, certification and licensing, and quality service delivery. Our experienced staff also works with families, instructional facilities, and our customers to investigate and coordinate resolution of service issues or concerns. Depending on the situation, a Quality Assurance representative may visit day programs, bus vendors, regional centers, or go to a client’s home. Quality Assurance is a component of our services in the field. Field operations processes are designed to assist and support transportation vendors to deliver quality service to passengers. Field operation staff work with the transportation vendors to ensure vendor vehicles, drivers and procedures meet contractual requirements for vehicle and service safety. Our field audit process reviews vendor compliance with vehicle maintenance as well as driver training, certification and licensing. Field staff also work closely with families and day program facilities to investigate and coordinate solutions.