Riders

Please contact Customer Service at 1-800-966-7114, Monday through Friday 6:00am to 6:00pm. One of our friendly customer service agents will […]

Please contact Customer Service at 1-800-966-7114 Monday through Friday 6:00am to 6:00pm, to report the absence preferably 24-hours in advance

Requests for change of address need to be made through the Service Coordinator at the Regional Center. Please keep in

No, the driver is responsible for receiving and releasing the participant at the door of the vehicle and cannot accompany

Unless a participant lives independently or is authorized for an unsupervised delivery with a signed release is on file, a

Yes, Customer Service contacts the home to notify families/care givers of changes of 10 minutes or more, two business days

If the driver arrives on time, at the scheduled pick up time, the driver will wait three minutes past the

Yes, as State Mandated Reporters, drivers are required to report and document incidents that occur during transportation.

If it the bus has not arrived 15 minutes after the scheduled pick up time or drop off time, call