If I decide to contract with R&D, how long will it take before I begin to see the results?
Implementing a full service brokerage contract is a timely process that can take a number of months. However, some results […]
FAQs
Is R&D expensive?
Yes, but not after a cost vs. benefit analysis is conducted. R&D approaches each potential new customer with the understanding
Why should I contract with R&D to assist in managing transportation services?
Managing expensive specialized transportation services is a complex activity requiring experience and expertise that many non-profit agencies don’t possess. R&D
I have a concern about the bus service. Who do I contact?
Please contact Customer Service at 1-800-966-7114, Monday through Friday 6:00am to 6:00pm. One of our friendly customer service agents will
If I need to cancel the bus ride for one day or for an extended period of time, who do I contact? How far in advance should I call?
Please contact Customer Service at 1-800-966-7114 Monday through Friday 6:00am to 6:00pm, to report the absence preferably 24-hours in advance
I moved and need transportation from the new address. How can I change the address?
Requests for change of address need to be made through the Service Coordinator at the Regional Center. Please keep in
Will the driver knock on my door upon arriving to pick up or drop off the participant?
No, the driver is responsible for receiving and releasing the participant at the door of the vehicle and cannot accompany
When the bus arrives to drop off at home, will the driver release the participant unattended?
Unless a participant lives independently or is authorized for an unsupervised delivery with a signed release is on file, a
If there is a change in the pick up or drop off times, will I be notified?
Yes, Customer Service contacts the home to notify families/care givers of changes of 10 minutes or more, two business days
How long will the driver wait in the morning before leaving?
If the driver arrives on time, at the scheduled pick up time, the driver will wait three minutes past the